Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lufa.bindery@gmail.com or use the self-service option. Please note that returns will need to be sent to the following address: [Gammel Næstvedvej 9, 4100 Ringsted, Danmark] 

Lufa Bindery does not provide the shipping label. It is the buyers own responsibility to pay for any return costs, and to make sure the product is packed responsibly to arrive safely back to Lufa Bindery. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at lufa.bindery@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

If the product is homemade, minor imperfections will not count as damage.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Right of Withdrawal (EU Customers)

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period begins on the day you — or a third party designated by you — receive the last item of your order. If the withdrawal period ends on a weekend or public holiday, it is extended to the next business day.

How to exercise your right of withdrawal

To exercise your right of withdrawal, please contact us at [lufa.bindery@gmail.com] with a clear statement of your decision to withdraw. You may use the standard withdrawal form, but it is not required. You can also initiate a return directly through our store.

Return shipping

  • You are responsible for the cost of return shipping. This cost will be deducted from your refund. / You will need to arrange and pay for return shipping yourself.

Exceptions

The right of withdrawal does not apply to:

  • Custom-made or personalised products
    • "Please note: Products made specifically to your order (made-to-order) are exempt from the right of withdrawal under EU Consumer Rights Directive (2011/83/EU), Article 16(c). This applies to all Lufa Bindery products produced on demand. You will be informed of this before completing your purchase."
  • Sealed goods that are not suitable for return due to health or hygiene reasons, if unsealed after delivery

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lufa.bindery@gmail.com.